Cancellation & Refund Policy

Draft — needs legal review before launch. This text is a starting point written for FireKarrt and is not legal advice. Have it reviewed by a qualified lawyer before going live.

Last updated: 30 October 2026

Because fireworks are hazardous goods, cancellations and returns work a little differently from other products. Here is exactly what you can expect.

1. Cancelling your order

You can cancel free of charge while the order status is Confirmed or Preparing. Open the order in My Orders and tap Cancel order.
Once the order is Packed or Out for delivery it can no longer be cancelled.
Refusing a delivery without a valid reason, or being unable to show ID when asked, may make you ineligible for cash-on-delivery in future.

2. Cancellation by FireKarrt

We may cancel an order if items are out of stock, the address is outside our service area, delivery is restricted by authorities, or the order is flagged for misuse. You receive a full refund in all these cases.

3. Returns

For safety reasons, fireworks that have been opened, used, or exposed to moisture or heat cannot be returned.
If you receive a damaged, defective, missing or wrong item, tell us within 24 hours of delivery via Help & Support with your order number and photos. We will offer a replacement or refund after verification.
Do not attempt to light a damaged or defective product.

4. Refund timelines

UPI / wallets: usually within 1–3 working days.
Debit / credit cards and net banking: 5–7 working days, depending on your bank.
Cash on delivery: refunds are made to your bank account or UPI ID after you share the details with support.
Refunds go to the original payment method. Coupon discounts are not refunded as cash.

5. Contact

Questions about a cancellation or refund? Email support@firekarrt.shop or call 1800-FIREKARRT (9 AM – 11 PM).